Terms & Conditions

Website Terms and Conditions

Last updated: September 2025

Welcome to K’gari Stay. These Terms and Conditions (“Terms”) govern your use of our website (kgaristay.com.au) and your stay at any of our properties. By making a booking with us or using our website, you agree to comply with these Terms.

1. Bookings & Payments

This applied to all bookings must be made through our website, approved booking platforms, or directly with our team. If you booked with an online travel agent such as (airbnb or booking.com) the terms, conditions and cancellation policies of that platform will apply.
An immediate 50% deposit is required to confirm your reservation, with the balance payable 14 days prior to your arrival as stated in your booking confirmation.
We accept payment via approved online methods, credit/debit cards, and direct bank transfer. As we don't have an office on-site, cash is not a payment option.
By booking accommodation on this site you also agree to the Conditions of Occupancy listed below for the chosen property.

2. Cancellations & Refunds

Cancellations made 30 days or more before arrival will receive a refund of monies paid, less any non-refundable payment processing fees.
Cancellations made within 14-30 days' of arrival may forfeit the booking deposit (50%), unless we are able to rebook your accommodation. In this case a 15% processing fee will apply.
Cancellations made within 14 days of arrival may forfeit the total booking amount, unless we are able to rebook your accommodation. In this case a 15% processing fee will apply.
Refunds will be processed to the original payment method.
No refunds are given for early departures or no-shows.

3. Guest Responsibilities

Guests must respect the property, neighbours, and natural environment of K’gari.
Maximum occupancy rules apply to all properties and must not be exceeded.
Parties, events, or commercial use of the property are not permitted unless authorised in writing.
Guests are responsible for any damage caused during their stay and may be charged for repair or replacement costs.

4. Check-In & Check-Out

Check-in time is from 2:00pm unless otherwise arranged.
Check-out time is strictly 10:00am to allow for cleaning and preparation. Bushy's Beachbreak has a check out time of 09:00am.
Late check-out may incur additional charges, and are subject to availability.

5. Liability

While we take care to ensure our properties are safe and well maintained, guests stay at their own risk.
K’gari Stay, its owners, and staff accept no responsibility for loss, theft, injury, or damage to personal property during your stay.
Guests are responsible for their own travel insurance and personal belongings.

6. Website Use

All content on kgaristay.com.au is for general information only and may change without notice.
We make no guarantee that the website will always be available or error-free.
Unauthorised use of this website may give rise to a claim for damages.

7. Privacy

We respect your privacy. Personal information collected during bookings will only be used to manage your stay and will not be shared except as required by law. For more details, see our Privacy Policy below.

8. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes shall be subject to the jurisdiction of the courts of Queensland.

Privacy Policy

Last updated: September 2025

K’gari Stay (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (kgaristay.com.au), make a booking, or stay at one of our properties.

1. Information We Collect

We may collect the following types of personal information:

Your name, email address, phone number, and postal address.
Booking details including dates of stay, property booked, and payment information.
Information you provide when contacting us (by phone, email, or via our website).
Website usage data through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

Process and confirm your bookings.
Communicate with you regarding your stay.
Provide customer support and respond to enquiries.
Improve our services, website, and guest experience.
Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only when necessary to:

Process payments securely through third-party providers.
Comply with Australian law or regulatory requirements.
Protect the safety and security of our guests, staff, and properties.

4. Cookies & Website Analytics

Our website may use cookies and analytics tools to understand visitor behaviour and improve the user experience. You can disable cookies through your browser settings, though some features of the website may not work as intended.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to your personal information if it is inaccurate.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

7. Retention of Data

We retain personal information only for as long as necessary to provide our services and comply with legal requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about these Terms and Conditions, Privacy Policy or how your data is handled, please contact us:

K’gari Stay
Email: team@kgaristay.com.au
Phone: +61 1300 350 398

Conditions of Occupancy (718, 719, Hilltop)

The premises are let for holiday purposes only, for the period agreed upon with the owners/managers.

Deposit: A deposit of 50% of the total rental tariff is payable within 14 days from reservation. A booking is not confirmed until the deposit is received in full. For bookings arriving within 14 days, the deposit is payable immediately. Our preferred payment method is Bank Transfer. We also accept credit cards though our booking platform and over the phone (1300 350 398). If you have booked through an online agent (airbnb, booking.com, etc), then the payment schedule of that agent will apply.

Payment: The balance is to be paid in full at least 14 days before occupancy. If the balance is not paid this will constitute a cancellation, and the cancellation policy will apply.

Acceptance of Conditions of Occupancy: Payment of the deposit constitutes the client’s acceptance of these Conditions of Occupancy.

Cancellation Policy: If full payment has not been received 14 days before occupancy, the owner has the right to cancel the booking and attempt to re-let.

If you booked on an online travel agent website (booking.com, Stayz, Airbnb), the cancellation policy of that website will apply. Please refer to your booking confirmation issued by that provider.

Cancellation by the client will attract the following charges:

More than 30 days’ notice: 100% refund of deposit paid, less any non-refundable payment processing fees.

14-30 days’ notice: 50% of rental forfeited (deposit paid)

Less than 14 days’ notice: 100% of rental forfeited.

Please note we will do our best to try to re-let the property. If the property can be re-let for the entire period a full refund less a 15% administration fee will apply.

Keys: Keys will be available at the Villa/House via lock box, or code – which will be provided to you on check-in day. The resort reception are unable to assist you with the issue of any keys. If keys are lost, there is a $200.00 fee to re-key the property

Access: Guests are expected to make their own travel arrangements to Fraser Island. Access if by vehicle ferry or barge and can be booked online at https://www.sealink.com.au/kgari-fraser-island/

For someone with medium fitness walking between the resort and Villa is not an issue. If staying at Hilltop a 2wd vehicle is required. It is only a short drive; however, it can be a challenge walking up the steep hills. A 4wd vehicle is recommended to fully explore what K’gari has to offer.

Resort Facilities: You have full access to the Kingfisher Bay Resort Village facilities including four swimming pools, a spa, and many food and beverage outlets. Our properties are not in the hotel letting pool, so as such reception will be unable to assist you with any issues. Please use the contact information on the bottom of this page to report any issues. You will not be able to ‘charge-back’ any incidentals to your room.

Travel Insurance: Travel Insurance is recommended.

Self-Clean: Our Villas are self-contained and as such guests are expected to keep them in a clean and tidy condition. Before departure, please ensure dishes and cutlery are washed and put away. The dishwasher is to be emptied and all rubbish and personal belongings including any unused food and drinks are to be removed.

Owners Booking Alteration: The owners will make every effort to ensure the property is available as booked, however, the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

No subletting or licensing.

Number of Guests: The number of guests is restricted to the number agreed upon with the owners/managers. Overcrowding is not permitted. Rates are based on 4 guests for the Villas, and 12 guests for Bushy’s Hilltop House.

Noise: No parties allowed. Please do not cause any nuisance, noise, or disturbance which may interfere with the enjoyment of persons in neighboring premises. Please respect quiet hours from 10:00 pm - 06:00 am.

Check-out time: 10.00 am, on the day of departure, unless prior arrangements have been made. Please leave the premises in a clean and tidy condition, as found upon arrival. Unless otherwise advised, please leave fridges and freezers on, turn off lights, fans, and air conditioners, and close and lock doors and windows. Return the Keys to the lockbox on depature.

Damages: Any damage, breakages, and losses to/of the building, its furniture, fittings, and contents, are the responsibility of the tenant during occupancy. Please report any losses, damage, or breakages, so we can arrange replacements during the next clean.

Responsible Person: The person making the booking is the “Responsible Person” who will take full responsibility for the behaviour and actions of all guests & look after the property including cleaning on departure. They may also be requested to providing a Security Bond, and photo identification.

Insurance: Tenants are responsible for insuring their own property. No responsibility whatsoever is taken for the property of tenants or guests on or near the premises.

Rubbish: Please remove all rubbish from the Villa on departure, to the bins located on the street front.

Fish Cleaning: Please do not clean fish in the Villa's, or houses.

Used Cooking Oil & Fat: Please dispose of cooking oil/fat in the containers that you bought them in and dispose of them responsibly. Do not empty them down the sink. We are on a septic system, and this will cause major inconvenience and costly repairs.

Fuel Storage: No fuel is to be stored in or around the premises.

PLEASE NOTE: FRASER ISLAND IS A REMOTE DESTINATION. THERE IS NO EASY ACCESS TO TRADESMEN SUCH AS PLUMBERS AND ELECTRICIANS, AND WHILE WE MAKE EVERY EFFORT TO PROVIDE TROUBLE-FREE SERVICES, UNINTERRUPTED SUPPLY OF POWER/WATER/DRAINAGE UTILITIES IS NOT GUARANTEED.

Lights, Fans & Air Conditioners: These should be turned off, if not needed to conserve power.

Toilet System: The toilet system is septic. Please do not flush nappies, personal hygiene items, or any other unsuitable items down the toilets. Failure to comply with this condition could cause a blockage in the drains, which you would find very inconvenient, as well as very unpleasant.

EMERGENCY CONTACTS:

Hosts: Adam & Sharyn Ph: 1300 350 398 / 0423 701 676 / 0418 95 22 45, team@kgaristay.com.au

Conditions of Occupancy (702)

The premises are let for holiday purposes only, for the period agreed upon with the owners/managers.

BYO Linen and Self Cleaning: As outlined in the various listing descriptions, this villa is our budget option and is Bring Your Own (BYO) linen and a self-clean property. Cleaning product are provided and guests are expected to leave the villa how they found it. You will need top and bottom sheets, as well as beach and bath towels. We provide pillows, pillow cases, blankets, bath mat, tea towels. Additional cleaning charges may be applicable if mattress protectors are soiled or cleaning procedures are not followed on check-out.

Access: Guests are expected to make their own travel arrangements to Fraser Island. Access if by vehicle ferry or barge and can be booked online at https://www.sealink.com.au/kgari-fraser-island/

For someone with medium fitness walking between the resort and villa is not an issue. It is recommended to at least have a 2wd vehicle to access the villa, resort, and beaches. It is only a short drive; however, it can be a challenge walking up the steep hills. A 4wd vehicle is recommended to fully explore what K’gari has to offer.

Payment: The balance is to be paid in full at least 14 days before occupancy. If the balance is not paid this will constitute a cancellation, and the cancellation policy will apply.

Acceptance of Conditions of Occupancy: Payment of the deposit constitutes the client’s acceptance of these Conditions of Occupancy.

Cancellation by the client will attract the following charges:

More than 30 days’ notice: 100% refund of deposit paid, less any non-refundable payment processing fees.

14-30 days’ notice: 50% of rental forfeited (deposit paid)

Less than 14 days’ notice: 100% of rental forfeited.

Please note we will do our best to try to re-let the property. If the property can be re-let for the entire period a full refund less a 15% administration fee will apply.

No subletting or licensing.

Number of Guests: The number of guests is restricted to the number agreed upon with the owners/managers. Overcrowding is not permitted. Absolute maximum of 4 Guests.

Noise: No parties allowed. Please do not cause any nuisance, noise, or disturbance which may interfere with the enjoyment of persons in neighboring premises.

Linen: You are required to bring your own linen: sheets (top and bottom) and towels and these must be used on beds used by tenant/s. Sleeping bags and swags are not permitted. Pillows, pillowcases, and plenty of warm blankets are provided.

Check-out time: 10.00 am, on the day of departure, unless prior arrangements have been made. Please leave the premises in a clean and tidy condition, as found upon arrival. Unless otherwise advised, please leave fridges and freezers on, turn off lights and fans, air-conditioners and close and lock doors and windows. Return the Keys to the lock box on departure.

Insurance: Tenants are responsible for insuring their own property. No responsibility whatsoever is taken for the property of tenants or guests on or near the premises.

Rubbish: Please dispose of all rubbish thoughtfully at the bins placed around Kingfisher Bay Resort.

Fish Cleaning: There is to be no cleaning of fish in the Villa.

Fuel Storage: No fuel is to be stored in or around the premises.

Lights and Fans and air-conditioners: These should be turned off if not needed to conserve the battery power.

Toilet System: The toilet system is septic. Please do not flush nappies, personal hygiene items, or any other unsuitable items down the toilets. Failure to comply with this condition could cause a blockage in the drains, which you would find very inconvenient, as well as very unpleasant.

EMERGENCY CONTACTS:

Hosts: Adam & Sharyn Ph: 1300 350 398 / 0423 701 676 / 0418 95 22 45, team@kgaristay.com.au

Conditions of Occupancy (Beachbreak)

The premises are let for holiday purposes only, for the period agreed upon with the owners/managers.

Payment: The balance is to be paid in full at least 14 days before occupancy. If the balance is not paid this will constitute a cancellation, and the cancellation policy will apply.

Acceptance of Conditions of Occupancy: Payment of the deposit constitutes the client’s acceptance of these Conditions of Occupancy.

Cancellation by the client will attract the following charges:

More than 30 days’ notice: 100% refund of deposit paid, less any non-refundable payment processing fees.

14-30 days’ notice: 50% of rental forfeited (deposit paid)

Less than 14 days’ notice: 100% of rental forfeited.

Please note we will do our best to try to re-let the property. If the property can be re-let for the entire period a full refund less a 15% administration fee will apply.

No subletting or licensing.

Number of Guests: The number of guests is restricted to the number agreed upon with the owners/managers. Overcrowding is not permitted and our managers are authorised to enter the property to check numbers. They will request excess numbers to leave. Failure to comply will result in immediate termination of tenancy with no refund. Absolute maximum of 16 Guests. Suitable for up to 13 men.

Noise: No parties allowed. Please do not cause any nuisance, noise, or disturbance which may interfere with the enjoyment of persons in neighboring premises. The Happy Valley Community has quiet hours from 10:00 pm - 06:00 am.

Linen: You are required to bring your own linen: sheets (top and bottom) and towels and these must be used on beds used by tenant/s. Sleeping bags and swags are not permitted. Managers are authorized to enter the property to check that all occupants are using linen. If the managers find that tenants do not have or are not using linen they will be asked to leave with no refund of rent. Pillows, pillowcases, and plenty of warm blankets are provided.

Check-out time: 9.00 am, on the day of departure, unless prior arrangements have been made. Please leave the premises in a clean and tidy condition, as found upon arrival. Unless otherwise advised, please leave fridges and freezers on, turn off lights and fans, and close and lock doors and windows. Return the Keys to Fraser Island Retreat, or their key drop box on departure.

Responsible Person: The person making the booking is the “Responsible Person” who will take full responsibility for the behavior and actions of all guests & look after the property including cleaning on departure. They will be responsible for providing a $500.00 Security Bond, on a credit card, before key release. This pre-authorisation will remain on the card for up to seven days, and will block available funds.

Insurance: Tenants are responsible for insuring their own property. No responsibility whatsoever is taken for the property of tenants or guests on or near the premises.

Rubbish: As there is no garbage service to houses on Fraser Island please dispose of your household rubbish regularly, and upon departure. There is a rubbish transfer station on the outskirts of Happy Valley on Moon Point Road heading west (opposite the Rotary Shelter Shed).

Fish Cleaning: There is a fish cleaning facility located at Bushy's Beachbreak for use by our guests only. Please keep it clean. (Note: our manager is authorised to close it if it is not kept clean.)

Fuel Storage: No fuel is to be stored in or around the premises.

USE ONLY THE APPLIANCES PROVIDED: The house runs a solar/battery system with a diesel backup generator, and we have carefully selected our appliances to suit our system. Use of your own appliances, especially electric frypans, hairdryers, toasters, and portable fridges is not allowed, and if used, may overload the system & cause the supply to fail, which you would find very inconvenient, and you may incur a charge for resetting of the system. Prior approval from the owners or managers is required for any additional plug-in appliances.

WASHING MACHINE & VACUUM CLEANER: These are supplied and as they draw a large electric current they are best used in mornings on sunny days to allow time for batteries to recharge.

Lights and Fans: These should be turned off if not needed to conserve the battery power.

EMERGENCY CONTACTS:

Our Happy Valley Managers: Mob 0499 475 909 (Kevin and Kim)

Hosts: Adam & Sharyn Ph: 1300 350 398 / 0423 701 676 / 0418 95 22 45, team@kgaristay.com.au

Website Terms and Conditions

1. Bookings & Payments

2. Cancellations & Refunds

3. Guest Responsibilities

4. Check-In & Check-Out

5. Liability

6. Website Use

7. Privacy

8. Governing Law

Privacy Policy

1. Information We Collect

2. How We Use Your Information

3. Sharing Your Information

4. Cookies & Website Analytics

5. Data Security

6. Your Rights

7. Retention of Data

8. Changes to This Policy

Conditions of Occupancy (718, 719, Hilltop)

WANT TO STAY WITH US?

ABOUT US

LOCATION

Office:

River Heads, QLD, 4655.

CONTACT US

Ph: 1300 350 398

team@kgaristay.com.au