The premises are let for holiday purposes only, for the period agreed upon with the owners/managers.

Deposit: A deposit of 50% of the total rental tariff is payable within 14 days from reservation. A booking is not confirmed until the deposit is received in full. For bookings arriving within 14 days, the deposit is payable immediately. Our preferred payment method is Bank Transfer. We can, however, take credit card payments over the phone (Ph: 1300 350 398).
Payment: The balance is to be paid in full at least 14 days before occupancy. If the balance is not paid this will constitute a cancellation, and the cancellation policy will apply.
Acceptance of Conditions of Occupancy: Payment of the deposit constitutes the client’s acceptance of these Conditions of Occupancy.
Cancellation Policy: If full payment has not been received 14 days before occupancy, the owner has the right to cancel the booking and attempt to re-let.
If you booked on an online travel agent website (booking.com, Stayz, Airbnb), the cancellation policy of that website will apply. Please refer to your booking confirmation issued by that provider.
Cancellation by the client will attract the following charges:
- More than 60 days notice – 100% refund less administration fee of 15% of rental amount.
- 14 to 60 days notice - 50% of rental amount (deposit forfeited).
- Less than 14 days notice - 100% of rental forfeited.

Please note we will do our best to try to re-let the property. If the property can be re-let for the entire period a full refund less a 15% administration fee will apply.

Travel Insurance is recommended.
Owners Booking Alteration: The owners will make every effort to ensure the property is available as booked, however, the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
No subletting or licensing.
Number of Guests: The number of guests is restricted to the number agreed upon with the owners/managers. Overcrowding is not permitted and our managers are authorised to enter the property to check numbers. They will request excess numbers to leave. Failure to comply will result in immediate termination of tenancy with no refund. Absolute maximum of 16 Guests. Suitable for up to 13 men.
Noise: No parties allowed. Please do not cause any nuisance, noise, or disturbance which may interfere with the enjoyment of persons in neighboring premises. The Happy Valley Community has quiet hours from 10:00 pm - 06:00 am.
Linen: You are required to bring your own linen: sheets (top and bottom) and towels and these must be used on beds used by tenant/s. Sleeping bags and swags are not permitted. Managers are authorized to enter the property to check that all occupants are using linen. If the managers find that tenants do not have or are not using linen they will be asked to leave with no refund of rent. Pillows, pillowcases, and plenty of warm blankets are provided.
Check-out time: 9.00 am, on the day of departure, unless prior arrangements have been made. Please leave the premises in a clean and tidy condition, as found upon arrival. Unless otherwise advised, please leave fridges and freezers on, turn off lights and fans, and close and lock doors and windows. Return the Keys to Fraser Island Retreat, or their key drop box on departure.
Damages: Any damage, breakages, and losses to/of the building, its furniture, fittings, and contents, are the responsibility of the tenant during occupancy. Please report any losses, damage, or breakages.
Responsible Person. The person making the booking is the “Responsible Person” who will take full responsibility for the behavior and actions of all guests & look after the property including cleaning on departure. They will be responsible for providing a $500.00 Security Bond, on a credit card, before key release. This pre-authorisation will remain on the card for up to seven days, and will block available funds.
Insurance: Tenants are responsible for insuring their own property. No responsibility whatsoever is taken for the property of tenants or guests on or near the premises.
Rubbish: As there is no garbage service to houses on Fraser Island please dispose of your household rubbish regularly, and upon departure. There is a rubbish transfer station on the outskirts of Happy Valley on Moon Point Road heading west (opposite the Rotary Shelter Shed).
Fish Cleaning: There is a fish cleaning facility located at Bushy's Beachbreak for use by our guests only. Please keep it clean. (Note: our manager is authorised to close it if it is not kept clean.)
Used Cooking Oil & Fat: Please dispose of cooking oil/fat in the containers that you bought them in and dispose of them responsibly. Do not empty them down the sink. We are on a septic system, and this will cause major inconvenience and costly repairs.
Fuel Storage: No fuel is to be stored in or around the premises.
PLEASE NOTE: FRASER ISLAND IS A REMOTE DESTINATION. THERE IS NO EASY ACCESS TO TRADESMEN SUCH AS PLUMBERS AND ELECTRICIANS, AND WHILE WE MAKE EVERY EFFORT TO PROVIDE TROUBLE-FREE SERVICES, UNINTERRUPTED SUPPLY OF POWER/WATER/DRAINAGE UTILITIES IS NOT GUARANTEED. TO OPTIMISE THE SERVICES PROVIDED, PLEASE TAKE PARTICULAR NOTE OF THE FOLLOWING CONDITIONS:
USE ONLY THE APPLIANCES PROVIDED: The house runs a solar/battery system with a diesel backup generator, and we have carefully selected our appliances to suit our system. Use of your own appliances, especially electric frypans, hairdryers, toasters, and portable fridges is not allowed, and if used, may overload the system & cause the supply to fail, which you would find very inconvenient, and you may incur a charge for resetting of the system. Prior approval from the owners or managers is required for any additional plug-in appliances.
WASHING MACHINE & VACUUM CLEANER: These are supplied and as they draw a large electric current they are best used in mornings on sunny days to allow time for batteries to recharge.
Lights and Fans: These should be turned off if not needed to conserve the battery power.
Toilet System: The toilet system is septic. Please do not flush nappies, personal hygiene items, or any other unsuitable items down the toilets. Failure to comply with this condition could cause a blockage in the drains, which you would find very inconvenient, as well as very unpleasant.

EMERGENCY CONTACTS:

Our Happy Valley Managers: Mob 0499 475 909

Hosts: Adam & Sharyn Ph: 1300 350 398 / 0423 701 676 / 0418 95 22 45, team@kgaristay.com.au

Conditions of Occupancy