The premises are let for holiday purposes only, for the period agreed upon with the owners/managers.

Deposit: A deposit of 50% of the total rental tariff is payable within 14 days from reservation. A booking is not confirmed until the deposit is received in full. For bookings arriving within 14 days, the deposit is payable immediately. Our preferred payment method is Bank Transfer. We can, however, take credit card payments over the phone (Ph: 1300 350 398). If you have booked through an online agent (airbnb, booking.com, etc), then the payment schedule of that agent will apply.
Payment: The balance is to be paid in full at least 14 days before occupancy. If the balance is not paid this will constitute a cancellation, and the cancellation policy will apply.
Acceptance of Conditions of Occupancy: Payment of the deposit constitutes the client’s acceptance of these Conditions of Occupancy.
Cancellation Policy: If full payment has not been received 14 days before occupancy, the owner has the right to cancel the booking and attempt to re-let.
If you booked on an online travel agent website (booking.com, Stayz, Airbnb), the cancellation policy of that website will apply. Please refer to your booking confirmation issued by that provider.
Cancellation by the client will attract the following charges:
- More than 60 days notice – 100% refund less administration fee of 15% of rental amount.
- 14 to 60 days notice - 50% of rental amount (deposit forfeited).
- Less than 14 days notice - 100% of rental forfeited.

Please note we will do our best to try to re-let the property. If the property can be re-let for the entire period a full refund less a 15% administration fee will apply.

Travel Insurance is recommended.
Owners Booking Alteration: The owners will make every effort to ensure the property is available as booked, however, the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
No subletting or licensing.
Number of Guests: The number of guests is restricted to the number agreed upon with the owners/managers. Overcrowding is not permitted. Absolute maximum of 4 Guests.
Noise: No parties allowed. Please do not cause any nuisance, noise, or disturbance which may interfere with the enjoyment of persons in neighboring premises.
Linen: You are required to bring your own linen: sheets (top and bottom) and towels and these must be used on beds used by tenant/s. Sleeping bags and swags are not permitted. Pillows, pillowcases, and plenty of warm blankets are provided.
Check-out time: 10.00 am, on the day of departure, unless prior arrangements have been made. Please leave the premises in a clean and tidy condition, as found upon arrival. Unless otherwise advised, please leave fridges and freezers on, turn off lights and fans, air-conditioners and close and lock doors and windows. Return the Keys to the lock box on departure.
Damages: Any damage, breakages, and losses to/of the building, its furniture, fittings, and contents, are the responsibility of the tenant during occupancy. Please report any losses, damage, or breakages.
Responsible Person. The person making the booking is the “Responsible Person” who will take full responsibility for the behavior and actions of all guests & look after the property including cleaning on departure.
Insurance: Tenants are responsible for insuring their own property. No responsibility whatsoever is taken for the property of tenants or guests on or near the premises.
Rubbish: Please dispose of all rubbish thoughtfully at the bins placed around Kingfisher Bay Resort.
Fish Cleaning: There is to be no cleaning of fish in the Villa.
Used Cooking Oil & Fat: Please dispose of cooking oil/fat in the containers that you bought them in and dispose of them responsibly. Do not empty them down the sink. We are on a septic system, and this will cause major inconvenience and costly repairs.
Fuel Storage: No fuel is to be stored in or around the premises.
PLEASE NOTE: FRASER ISLAND IS A REMOTE DESTINATION. THERE IS NO EASY ACCESS TO TRADESMEN SUCH AS PLUMBERS AND ELECTRICIANS, AND WHILE WE MAKE EVERY EFFORT TO PROVIDE TROUBLE-FREE SERVICES, UNINTERRUPTED SUPPLY OF POWER/WATER/DRAINAGE UTILITIES IS NOT GUARANTEED. TO OPTIMISE THE SERVICES PROVIDED, PLEASE TAKE PARTICULAR NOTE OF THE FOLLOWING CONDITIONS:
Lights and Fans and air-conditioners: These should be turned off if not needed to conserve the battery power.
Toilet System: The toilet system is septic. Please do not flush nappies, personal hygiene items, or any other unsuitable items down the toilets. Failure to comply with this condition could cause a blockage in the drains, which you would find very inconvenient, as well as very unpleasant.

EMERGENCY CONTACTS:

Hosts: Adam & Sharyn Ph: 1300 350 398 / 0423 701 676 / 0418 95 22 45, team@kgaristay.com.au

Conditions of Occupancy