The premises are let for holiday purposes only, for the period agreed upon with the owners/managers.

Deposit: A deposit of 50% of the total rental tariff is payable within 14 days from reservation. A booking is not confirmed until the deposit is received in full. For bookings arriving within 14 days, the deposit is payable immediately. Our preferred payment method is Bank Transfer. We can, however, take credit card payments over the phone (Ph: 1300 350 398).

Payment: The balance is to be paid in full at least 14 days before occupancy. If the balance is not paid this will constitute a cancellation, and the cancellation policy will apply.

Acceptance of Conditions of Occupancy: Payment of the deposit constitutes the client’s acceptance of these Conditions of Occupancy.

Cancellation Policy: If full payment has not been received 14 days before occupancy, the owner has the right to cancel the booking and attempt to re-let.

If you booked on an online travel agent website (booking.com, Stayz, Airbnb), the cancellation policy of that website will apply. Please refer to your booking confirmation issued by that provider.

Cancellation by the client will attract the following charges:

More than 60 days’ notice: 100% refund of deposit paid.

14 to 60 days’ notice: 50% of rental amount (deposit forfeited).

Less than 14 days’ notice: 100% of rental forfeited.

Please note we will do our best to try to re-let the property. If the property can be re-let for the entire period a full refund less a 15% administration fee will apply.

Keys: Keys will be available at the Villa/House via lock box, or code – which will be provided to you on check-in day. The resort reception are unable to assist you with the issue of any keys.

Access: Guests are expected to make their own travel arrangements to Fraser Island. Access if by vehicle ferry or barge and can be booked online at https://www.sealink.com.au/kgari-fraser-island/ It is highly recommended to at least have a 2wd vehicle to access the Villa’s/House, the resort, and beaches. It is only a short drive; however, it can be a challenge walking up the steep hills. A 4wd vehicle is recommended to fully explore what K’gari has to offer.

Resort Facilities: You have full access to the Kingfisher Bay Resort Village facilities including four swimming pools, a spa, and many food and beverage outlets. Our properties are not in the hotel letting pool, so as such reception will be unable to assist you with any issues. Please use the contact information on the bottom of this page to report any issues. You will not be able to ‘charge-back’ any incidentals to your room.

Travel Insurance: Travel Insurance is recommended.

Self-Clean: Our Villas are self-contained and as such guests are expected to keep them in a clean and tidy condition. Before departure, please ensure dishes and cutlery are washed and put away. The dishwasher is to be emptied and all rubbish and personal belongings including any unused food and drinks are to be removed.

Owners Booking Alteration: The owners will make every effort to ensure the property is available as booked, however, the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

No subletting or licensing.

Number of Guests: The number of guests is restricted to the number agreed upon with the owners/managers. Overcrowding is not permitted. Rates are based on 4 guests for the Villas, and 10 guests for Bushy’s Hilltop House.

Noise: No parties allowed. Please do not cause any nuisance, noise, or disturbance which may interfere with the enjoyment of persons in neighboring premises. Please respect quiet hours from 10:00 pm - 06:00 am.

Check-out time: 10.00 am, on the day of departure, unless prior arrangements have been made. Please leave the premises in a clean and tidy condition, as found upon arrival. Unless otherwise advised, please leave fridges and freezers on, turn off lights, fans, and air conditioners, and close and lock doors and windows. Return the Keys to the lockbox on depature.

Damages: Any damage, breakages, and losses to/of the building, its furniture, fittings, and contents, are the responsibility of the tenant during occupancy. Please report any losses, damage, or breakages, so we can arrange replacements during the next clean.

Responsible Person. The person making the booking is the “Responsible Person” who will take full responsibility for the behaviour and actions of all guests & look after the property including cleaning on departure. They may also be requested to providing a Security Bond, and photo identification.

Insurance: Tenants are responsible for insuring their own property. No responsibility whatsoever is taken for the property of tenants or guests on or near the premises.

Rubbish: Please remove all rubbish from the Villa on departure, to the bins located on the street front.

Fish Cleaning: Please do not clean fish in the Villa's, or houses.

Used Cooking Oil & Fat: Please dispose of cooking oil/fat in the containers that you bought them in and dispose of them responsibly. Do not empty them down the sink. We are on a septic system, and this will cause major inconvenience and costly repairs.

Fuel Storage: No fuel is to be stored in or around the premises.

PLEASE NOTE: FRASER ISLAND IS A REMOTE DESTINATION. THERE IS NO EASY ACCESS TO TRADESMEN SUCH AS PLUMBERS AND ELECTRICIANS, AND WHILE WE MAKE EVERY EFFORT TO PROVIDE TROUBLE-FREE SERVICES, UNINTERRUPTED SUPPLY OF POWER/WATER/DRAINAGE UTILITIES IS NOT GUARANTEED.

Lights, Fans & Air Conditioners: These should be turned off, if not needed to conserve power.

Toilet System: The toilet system is septic. Please do not flush nappies, personal hygiene items, or any other unsuitable items down the toilets. Failure to comply with this condition could cause a blockage in the drains, which you would find very inconvenient, as well as very unpleasant.

EMERGENCY CONTACTS:

Hosts: Adam & Sharyn Ph: 1300 350 398 / 0423 701 676 / 0418 95 22 45, team@kgaristay.com.au